CORONAVIRUS UPDATE TO TICKET POLICY:
Due to the Coronavirus we are, sadly, cancelling all food tours up until April 5th, 2020.
At this point in time there are three options for ticket-holders to choose from:
THE BEST OPTION
We will quickly convert your tickets into a Gift Certificate that never expires. It will be good for 100 years!
You can use it easily to re-book a food tour with us when things go back to normal.
Choosing the E-gift certificate option will help keep our business afloat during this time.
THE 2ND OPTION
We can reschedule your tickets on a future tour (for after April 30th).
THE 3RD OPTION
We can issue you a full refund.
We hope that you are safe and healthy.
And thank you so much for supporting our small business, it means everything!
Reach out to us at email@example.com
GENERAL TICKET POLICIES:
*First and foremost, we’re human too! We understand that mistakes, illnesses and emergencies happen and those things can all get in the way of attending and arriving on time for a food tour. And our response is always… human, and fair. So please always contact us; firstname.lastname@example.org to discuss situations as early as you become aware of them.
*At the same time, we do encourage you to be thoughtful about requesting a last minute change and to save that privilege Only for Unique Situations (listed below) since your spots on the tour are being held for you (it’s always very difficult for us to resell your tickets with limited time). Additionally, as part of our company philosophy, we always aim to keep a good balance between pleasing you (our customer) and being fair to our hard working tour guides who also have babies and doggies to feed and whose salary also depends on advance ticket purchases. We’re sure you understand the balance we try to maintain in keeping everyone super satisfied. Please see details below.
Under normal circumstances your Food Tour tickets are NON-REFUNDABLE.
If you have a medical, family emergency, or your travel plans changed due to serious unforeseen circumstances, please contact us as soon as possible by call the number written on your e-ticket, or mail to email@example.com . We can make exceptions and convert your tickets into a gift certificate or give you a refund (only for cancelations made 14 days prior the tour date) if you will not be returning to Turin in the near future.
Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us minimum 72+ hours before your scheduled tour if you need to reschedule your tickets.
If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at firstname.lastname@example.org or call the number written on your e-ticket. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.
*Inclement Weather Policy:
All of our Food Tours TAKE PLACE RAIN OR SHINE.
In the rare situation where we are forced to cancel the event due to inclement/unsafe weather “based on recommendations from the Mayor of Turin”, ticket-holders can reschedule to another day (subject to availability), receive a gift certificate (that never expires) or can receive a full refund. Please contact us as soon as possible at email@example.com or call the number written on your e-ticket if you anticipate inclement weather.
Still have questions? Visit our FAQ page to submit your own