FAQs

COVID-19 UPDATE:
We are planning to resume touring on May 18th, 2021.

If you purchased tickets and at some point decide that you are not ready to visit Italy and tour with us, we will happily give you a full refund (24 hours in advance only). If you decide to cancel your trip to Turin please inform us as soon as possible.

If you have any questions or concerns, please Contact Us. We will respond to your email within 2-3 hours.

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GENERAL TICKET POLICIES:

*First and foremost, we’re human too! We understand that mistakes, illnesses and emergencies happen and those things can all get in the way of attending and arriving on time for a food tour. And our response is always… human, and fair. So please always contact us  to discuss situations as early as you become aware of them.

*At the same time, we do encourage you to be thoughtful about requesting a last minute change and to save that privilege Only for Unique Situations (listed below) since your spots on the tour are being held for you (it’s always very difficult for us to resell your tickets with limited time). Additionally, as part of our company philosophy, we always aim to keep a good balance between pleasing you (our customer) and being fair to our hard working tour guides who also have babies and doggies to feed and whose salary also depends on advance ticket purchases. We’re sure you understand the balance we try to maintain in keeping everyone super satisfied. Please see details below.

*Refund Policy:
Under normal circumstances your Food Tour tickets are NON-REFUNDABLE.
If you have a medical, family emergency, or your travel plans changed due to serious unforeseen circumstances, please contact us as soon as possible by call the number written on your e-ticket, or Contact Us here. We can make exceptions and convert your tickets into a gift certificate or give you a refund (only for cancelations made 48 hours prior the tour date)  if you will not be returning to Turin in the near future.

*Reschedule Policy:
Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us minimum 48+ hours before your scheduled tour if you need to reschedule your tickets.
If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please Contact Us as soon as possible, or call the number written on your e-ticket. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.

*Inclement Weather Policy:
All of our Food Tours TAKE PLACE RAIN OR SHINE.
In the rare situation where we are forced to cancel the event due to inclement/unsafe weather “based on recommendations from the Mayor of Turin”, ticket-holders can reschedule to another day (subject to availability), receive a gift certificate (that never expires) or can receive a full refund. Please Contact Us as soon as possible, or call the number written on your e-ticket if you anticipate inclement weather.

I Eat Food Tours does not include gratuities in the cost of our tours. A standard gratuity for a tour guide in Turin (Italy) is 15% of the tour price. If you had a great time gratuities are accepted by our tour guides.

Well it depends.

It is generally possible if you wanna buy from one of the places we’ll visit.

When the group is very big we kindly ask you to wait with any shopping until after the tours are ended.

We know that shopping is a kind of irresistable thing to do, in special when you are on holiday, but it will slow the tour down, and we don’t like to let the other guest on the tour wait.

(By the way, for after the tour, we will be happy to give you some good tips about the best place where you can have the nicest shopping experiences in Turin)

Yes, our tour guides can ask you to show the ID of your Child or Infant at the start of the Tour.

Our tours are generally in English, but we also offer tours in Italian or in Dutch. Please, let us know in advance which language you and/or your group prefers.

Parking is available at each tour’s starting location. After your purchase tickets, you’ll receive emails with parking suggestions. Also on each tour page you will find the information where to park, or/and how to travel.

Absolutely!

We suggest to take with you Many Spons of Smiles, and a Bag Half Full of enthusiasm. The rest will be filled during our adventure togheter! We Promise.

As you have already seen, we offer different kind of tours.

This means that the type of places we will visit during our tasty adventures depends on the one you are going to book.

Anyway, trying to keep the surprise effect, we will visit typical and ethnical restaurants, eateries, chocolaterie, candy shops, open air market, street food stands, bakaries, cafes, bars and american bars and more. But hey, let’s not spoil all the fun and leave a part of this as a sweet surprise!

Unfortunately the guide can not wait, as we don’t want to, and can’t let wait other guests!

In case of delay, please inform us by calling the number that is written on your booking and ticket, so we can guide you to the next stop (tasting) and you can join from there the rest of the group/tour again.

Unfortunately you will miss than the first part of the Tour, and tasting(s), so ‘Please’ Be on Time! and go out from your staying a little bit sooner. (As the City Centre can be pretty crowdy!)

Yes, bathrooms are available in all the places we visit during the tour, except for the open air marketplace.

Enough food tastings are served that for most people lunch or diner afterwards is not needed. And that is the truth! We have toured over 10.000 people and it’s very rare that anyone walks away hungry!

Yes, all the food and drinks that we offer during our culinary adventures are already included in the price. Of course, you’re welcome to buy additional drinks, if you’re still thirsty!

As you have already seen, we offer different kind of tours.

This means that the type of places we will visit during our tasty adventures depends on the one you are going to book.

Anyway, trying to keep the surprise effect, we will visit typical and ethnical restaurants, eateries, chocolaterie, candy shops, open air market, street food stands, bakaries, cafes, bars and american bars and more. But hey, let’s not spoil all the fun and leave a part of this as a sweet surprise!

Please let us know if you (or anyone in your group) have any dietary restrictions (e.g. vegetarian, diabetic, allergy, etc.) when you inquire for the tour. As long as we know in advance, we’ll be happy and do our best to accommodate your needs

All of our tours are held rain or shine. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. We will Not be indoors for the entire 3 or 4 hours. So you should still dress appropriately for the day’s weather conditions. It is impossible to cancel a tour at the very last minute due too many circumstances beyond our control. Before purchasing tickets please be aware of the possible weather conditions for that time of year.

Please dress; Casually (casual-chic for the evening-out-tour), Comfortably, and Appropriately for the different seasons in Turin.

You can get an accurate forecast at ilmeteo.it/meteo/Torino

Here are some general Weather Conditions in Italy/Torino:

Generally, the hottest month is August in the south and July in the north; during these months the thermometer can reach 38–42 °C (100.4–107.6 °F) in the south and 32–35 °C (89.6–95.0 °F) in the north; Sometimes the country can be split as during winter, with rain and 20–22 °C (68.0–71.6 °F) during the day in the north … Learn More.

Our food tasting and cultural walking tours have been developed especially for food and history lovers. We find that some children have a blast on our tours and if you think yours will, please bring them along – most of our tours are great for young history and food lovers, too, as well as future chefs.

But, in our vast touring experience, we have found that many of those under the age of 17 might have a harder time enjoying themselves on a tour. They may be indifferent, fidgety, or not appreciate an extended group activity and unfortunately, their displeasure could interfere with the exciting experience that I Eat Food Tours has carefully crafted for you and the other guests.

Whether to bring your child is entirely up to you, but please note that ALL CHILDREN ages 3 and above need a paid ticket. We assume that if your child is below the age of 3 they will not be participating in the tasting portion of the tour, or they might be sharing tastings with a parent. Therefore, for children below age 3, no ticket is required and there will no be separate tastings prepared for them. If you would like tastings for your child under 3, please be sure to purchase a ticket in advance.

Whatever you decide, be sure to indicate when you make your reservation whether you are bringing a child on the tour, so that your tour guide can be prepared. Please also note that strollers can be a challenge on the tour due to the many narrow sidewalks that we walk on, the oneven cobble stone streets that we cross, certain staircases that we use when entering establishments, and the very small shops and open market streets that we visit. If you have further questions pertaining to tickets for children, please mailto: [email protected]

For child pricing – see FAQ labeled: ARE THERE CHILD TICKETS?

Not more than you can handle! The pace is usually good for everyone. We cover enough of a neighborhood to satisfy everyones curiosity.

We are on our feet for approximately 2.5/3/4 hours.

Please note that there are some stairs that we navigate during the tour. If stairs are a problem for you or any of your guests, please indicate that when you purchase your tickets so we can do our best to accommodate your needs.

Even thought our walking tours are 3 hours and more, there are many spots during each tour to rest. We understand that it might be difficult to be on your feet for a long time. We make sure that everyone is confortable during our tours.

Yes! Absolutely Yes! Many of our attendees live right here in Turin and surroundings. Locals often attend to learn things about the neighborhood and the city in which they live that they did not know beforehand. We mainly stay off the beaten path, and thus avoid being consumed by crowds of tourists. Locals (and those that want to feel like locals) can often get the MOST out of the tours since the tour is designed to show you how the locals live, where they shop and eat.

We often have single travelers on our Food Tours, whatever they be single travelers or locals looking for something fun, tasty & different to do in Turin. We have found that most people who take our tours are adventurous & sociable, excited about trying amazing food, & open to meeting new people (or even making new friends)! We like to think of each tour group as its own family, exploring Turin and breaking bread together. If you are open to meeting new people & having a great time, you will have a wonderful time on the food tour.

Our tours are generally in English, but we also offer tours in Italian or in Dutch. Please, let us know in advance which language you and/or your group prefers.

Not all of the locations are wheelchair accessible. There can be at the locations high steps to make or different floorlevels to take, we are very sorry for that.

Please contact us in advance we can surely see what we can arrange.