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Frequently Asked Questions

More questions? please contact us, and we'll be happy to help.

TOP 5 FAQS

1. What is the cancellation and refund policy?

For our Shared and Semi-Private Tours, you may cancel up to 24 hours before the experience for a full refund. Please note that booking fees are non-refundable.

To cancel, contact us here or give us a call at +393534526339

Different cancellation policies apply to Private Tours, Corporate Group Events, and Custom Culinary Experiences. Learn more in section “Buying Tour Tickets—Corporate & Private Culinary Events” on this page.

2. What if I have Dietary Restrictions?

We’re happy to accommodate vegetarian and pescatarian diets on all of our Foodie Tours! Just be sure to let us know when booking—our tastings are arranged in advance, so noting your dietary needs during your online ticket purchase is essential.

Unfortunately, we cannot guarantee substitutions for other dietary restrictions such as gluten-free, dairy-free, vegan, or other food allergies on our standard shared tours. Guests with these needs may miss out on some tastings.

For a more tailored experience, we recommend booking a Private Customised Tour—we’d love to create something delicious and suitable for you!

Feel free to contact us here or call us directly at +393534526339 to discuss your needs.

3. Can I bring my children on the tour? Are there child tickets?

Our culinary walking tours are crafted especially for food and food history lovers. While some children genuinely enjoy the experience—especially curious young foodies or future chefs—we’ve found that many under the age of 15 may struggle with the pace and content of a 3- to 4-hour immersive tour. They can become fidgety or disengaged, which may unintentionally impact the experience for others.

Because of this, we highly recommend booking a private tour when joining us with children. Private experiences are more flexible and can be tailored to your family’s pace, interests, and tastes—making the tour far more enjoyable for kids, parents, and guides alike.

For our standard/shared tours, we do offer a reduced child ticket price, and infants under 2 years old may join free of charge. For private or customised tours, we’re happy to design a more family-friendly format with adjusted tastings and pricing.

4. Are tours handicap accessible?

Not all of the locations are wheelchair accessible. There can be at the locations high steps to make or different floorlevels to take, we are very sorry for that. Please Contact Us in advance so we can arrange and offer you a Private and Customised tour.

5. Do you organise Private Group & Corporate Culinary Events?

Yes there are! Your tour guide ensures your comfort throughout the journey and will inform you about upcoming restroom stops to keep you happy and at ease. It’s worth noting that while there will be bathroom stops along the way, the first restroom may not be available immediately at the first stop. We kindly advise arranging a restroom visit before the experience begins to ensure your comfort throughout the journey. *Learn more in section “Culinary Event & Travel Planning” on this page.

Our Food Tours

Buying Tour Tickets

Food & Drinks on Our Tours

Who should take a Food Tour?

Why take a Food Tour with us?

Weather in Turin

Logistics (people, pets, bathrooms, etc.)

Culinary Event & Travel Planning

Online & Live in Turin Cooking Classes