All the Answers to Your Most frequently Asked Questions.
Yes, all the food and drinks that we offer during our culinary adventures are already included in the price. Of course, you’re welcome to buy additional drinks, if you’re still thirsty!
We like to keep a cozy atmospheare, so we find 12 to be the magic number. However, occasionally we may have more. We only run our experiences when we have a minimum of 2 guests.
With I EAT walking food tours we require a full payment infront the experience. You may pay online through Paypal, Visa, Master card, or Credit card.
Cancellations are costly to administer and involve dedicated staff time and communications costs. Nevertheless, we realize that most people who want to cancel their reservations, do so out of necessity.
Therefore, we provide our tours with a cancellation insurance, what you can add to every tour booking, for a cancellation of 100%, till the last day before the tour date.
If you dont want to have the Ticket Guardian, this is our cancelation policy:
– No cancellation fee applies for cancellations made 30 or more days in advance;
– A cancellation fee of 40% applies for cancellations made less than 30 days in advance;
– No refund will be provided for cancellations made less than 10 days in advance, or in case of a no-show.
No, unfortunately the guide can not wait for you, as we don’t wanna, and can’t let wait the other guests.
In case of delay, please inform us by calling the number that is written on your booking and ticket, so we can guide you to the next stop (tasting) and you can join from there the rest of the group/tour again.
Unfortunately you will miss than the first part of the Tour, and tasting(s), so ‘Please’ Be on Time! and go out from your staying a little bit sooner. (As the City Centre can be really crowdy!)
Please let us know in advance if you are vegetarian and whether or not you eat fish, when you’re not a fish eater, you’ll have to skip one stop if you buy the Quadrilatero or the Weekend food tour. But trust us, nobody walks away hungry.
About vegan and gluten free, well, we do our best to accomodate everyone, but during our tours we’ll taste cakes, pasta, chocolate, cookies… that contains eggs, butter, flour. So it’s really impossible for us to find substitute at the locations. We’re really sorry!
Depends which tour you decide to buy:
STREET FOOD TOUR: we’ll have some stops that include drinks like water, coffee, tea or alcoholic beverages, etc. (Please be aware that not every stop includes a drink). Anyway we’ ll provide giving you a bottle of water at the beginning of the tour. Any extra drinks that are not included in our experiences will be at your own expense.
APERITIVO TOUR: A drink for any stop will be included. Any extra drink will be at your own expence.
WEEK END TOUR: water or wine for any stop will be included. Any extra drink will be at your own expence.
SWEET TOUR: chocolate, tea and cappuccino for any stop will be included. Any extra drink will be at your own expence.
As you have already seen, we offer different kind of tours.
This means that the type of places we will visit during our tasty adventures depends on the one you are going to book.
Anyway, trying to keep the surprise effect, we will visit typical and ethnical restaurants, eateries, chocolaterie, candy shops, open air market, street food stands, bakaries, cafes, bars and american bars and more. But hey, let’s not spoil all the fun and leave a part of this as a sweet surprise!
No They Don’t.
Our tours are generally in English, but we also offer tours in Italian or in Dutch. Please, let us know in advance which language you and/or your group prefers.
Well it depends.
It is generally possible if you wanna buy from one of the places we’ll visit.
When the group is very big we kindly ask you to wait with any shopping until after the tours are ended.
We know that shopping is a kind of irresistable thing to do, in special when you are on holiday, but it will slow the tour down, and we don’t like to let the other guest on the tour wait.
(By the way, for after the tour, we will be happy to give you some good tips about the best place where you can have the nicest shopping experiences in Turin)
Oh, don’t worry, you will feel very fullfilled after our tours, we’re making sure for that. Nobody will leave hungry.
HOW MUCH WALKING IS INVOLVED IN THE EXPERIENCE? WHAT IS THE PACE? Our tours will be a light walk, However we will take care of all of you, making sure to take into account everyone’s walking pace. We cover between 1,5 and 2,5 km (depends which tour you buy).
We suggest to take with you many spons of smiles and a bag half full of enthusiasm. The rest will be filled during our adventure togheter! We promise.
Parking is available at each tour’s starting location. After your purchase tickets, you’ll receive emails with parking suggestions. Also on each tour page you will find the information where to park, or/and how to travel.
Yes, Please show the ID of your Child or Infant at the start of the Tour to the Tour Guide.
STREET FOOD TOUR: Piazza Castello (in the middle of the square).
APERITIVO TOUR: Piazza Carlo Felice, in front of Porta Nuova Station.
WEEK END TOUR: Infront of the Jewish Sinagoga, Piazzetta Primo Levi 12, San Salvario.
SWEET TOUR: Piazza Castello (in the middle of the square).
PRIVATE TOUR: To be defined.The exact address of our meeting point will be sent automatically together with a confirmation email after you’ve booked a food tour with us.
Please check the address and directions beforehand to know how to reach us on the day of your tour.
In case you don’t receive an email with meeting details from us, please send an email to…and sorry for the inconvenience.
Yes. But IDs will be checked, Becouse the establishments that we visit will only serve alcohol those 21 and above because of the law.
(On our Aperitif Tour children are not allowed)
Absolutely not! Our tours combine architectural commentary, historical facts, local culture and culinary insight into a unique food tour experience. Imagine walking through the city eating our local artisans most delicious foods while learning the neighborhoods from real locals.
Please let us know if you (or anyone in your group) have any dietary restrictions (e.g. vegetarian, diabetic, allergy, etc.) when you inquire for the tour. As long as we know in advance, we’ll be happy and do our best to accommodate your needs
Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.
We do not provide a waiting list. If a date and time is sold out, there is always a good chance that we will add an additional tour on that day. Please email us to let us know what date you are interested in if you do not see availability on that specific tour.
Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 10%-15%.
Yes, bathrooms are available in all the places we visit during the tour, exept of course for the open air marketplace.
The tours are held rain, shine, or snow. In the event of inclement weather, we will be able to go inside many of the establishments on the tour. In case of sudden weather changes take your umbrella or/and a poncho. However, we advise to check the weather conditions for your days event and dress appropriately.
Not all of the locations are wheelchair accessible. There can be at the locations high steps to make or different floorlevels to take, we are very sorry for that.
If you contact us in advance we can surely see what we can arrange.
Yes we can provide any of our tours in English, Italian and in Dutch. But in general the tour will run in English, so let us know infront what languase you and your group prefer.